Supporting Cross-Cultural Communication in Real-World Encounters
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منابع مشابه
Disagreement and Degrees of Assertiveness in Service Encounters: Purchase vs Problem-Solving Interactions
This paper examined disagreement in two sets of data in the context of service encounters: problem-solving interactions (doctor-patient communication) and purchase-oriented encounters (pharmacies) from a cross-cultural perspective (Spanish-British English). We proposed assertiveness, a term that refers to both socio-psychological and linguistic features of communication, as a concept that may h...
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Information and Communication Technologies (ICTs) are both primary drivers and facilitating technologies of globalization—and thereby, of exponentially expanding possibilities of cross-cultural encounters. Currently, over one billion persons throughout the planet have access to the Web: of these, Asian users constitute 35.8% of the Web population, while Europeans make up 28.3 % of world users—a...
متن کاملSupporting cross-cultural communication in real-world encounters
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متن کاملInterpreters' experiences of general practitioner-patient encounters.
OBJECTIVE To study interpreters' experiences of problems in cross-cultural communication with special regard to the general practitioner (GP)-patient encounter. DESIGN A focus-group interview with authorized interpreters was carried out. A phenomenographic method was used in the analysis. SETTING Primary health care. RESULTS The interpreters displayed a number of problems mainly related t...
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Digital technologies are increasingly used for communication between service personnel and customers. These digital service encounters bring along two changes: First, diverse digital channels such as text, audio, or video communication vary in the perceived media richness and perceived social presence of the counterpart. Second, digital channels allow service providers to employ service personn...
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تاریخ انتشار 2000